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Connxion Source™ (CXS) offers consulting and IT services for small to medium size businesses that can not afford a permanent IT staff in a wide variety of Advanced Technology solutions. Including engagements in security assessments, network and systems audits and disaster recovery assessments. All of our consulting engagements utilize personnel that are hands-on senior level technical consultants with a minimum of seven years’ experience in their area of expertise. Because we focus on a core group of technologies, consultants are able to maintain the highest level of technical certification on the products and solutions that we recommend and support. Engineers can lead projects or contribute knowledge and ideas in conjunction with your in-house IT team.

Our support extends through service contracts geared to your business.
We offer various levels of services at cost-effective prices. In addition, we offer a dedicated help desk staffed with trained personnel to provide prompt and responsive support. Combining your support staff, and our team in conjunction with traditional manufacturer support tools, you will reduce the potential for downtime and protect your technology assets thus maximize your IT investment.

Key benefits of Service Contract Support:

• Ensure that all equipment is covered with the correct service level
• Leverage multiple year price incentives when available
• Relieve contract administration for equipment acquisitions
• Coordinate a coterminous agreement strategy to simplify administration of contacts

Pre-Sales Support begins with engineers, who have completed extensive product training from the technology manufacturers we represent, performing security audits and network assessments to identify potential problem areas before your project is implemented. Offering Advanced Technology solutions through a five-step process of planning, designing, integration, operation and optimization that will ensure that the solutions we provide fit the needs of your business. Account specialists and engineers that are eager to assist you from the planning stages of project to post-installation continues with trained team members that support your every technology discipline. You will have double support, from the manufacturers and from our staff. Post-installation support is simple. If you experience a failure or disruption in service, call the support center first, 24 hours a day, 7 days a week. Your IT issues can be troubleshooted with your personnel, and diagnostics performed remotely if need be, thereby escalating your issue to the right support group if repair or replacement is necessary. With service level agreements tailored to your needs. You choose the response time that is right for your business, as well as the breadth of the support to be provided.

Our support staff is an extension of your own IT staff and working together they can readily act harmoniously with any IT issue that may threaten to disrupt your business.